If you want to increase their efficiency or even if you want to automate them through digital transformation, it is very critical that you have a firm understanding of how exactly your systems and processes work and how they transition from one phase to another. You may not have a complete technical knowledge of how the individual phase works, but you must have an overall understanding.
If you find it difficult to understand them, the best way forward is working with a business coach or a business mentor. An experienced business Mentor has observed the systems and processes in various organizations from the inside out. He or she knows what the bottlenecks may be, from where exactly the problems begin to manifest, and how to solve those problems. In the coming days I will endeavor to take up individual processes in a typical business and talk about how you can make them more efficient and best, how you can use technology to automate repetitive processes.